Player Services Agent

Introduction:

At Huuuge Games we make top grossing mobile games that bring people together through fun and social mobile gaming.
This is an exciting opportunity to join our Player Services team and be part of a brand-new chapter as we expand our operations in Szczecin. Help us deliver fun and truly social experiences to millions of players around the world by providing top-notch support and building strong connections with our gaming community. Team goals:

Foster positive experiences through empathy, patience, and a solution-oriented approach. Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.

How will you make an impact with us? 

• resolve problems with our games, reported through the player support channels

• provide high-quality support for players, responding to their messages through the social network, e-mails and reviews

• gather player feedback and cooperate with the developers to implement improvements based on said feedback

• strive to turn each query into a positive experience, to increase our players' satisfaction & engagement

• identify and escalate issues according to defined processes

• learn from others and develop yourself

This is the right job for you if you have:

• well-developed ability to communicate

• computer handling proficiency and general knowledge of teleinformatic systems’ usage

• excellent English language proficiency, both written and spoken

• empathy and the ability to self-identify with the players’ problems

• creative thinking and problem solving

• dedication to bringing the players the best support possible

• passion for video games and knowledge of the mobile and social casino game market

Surprise us with:

• experience in working at a similar position or at customer service

• practical experience with Helpshift customer support tool

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