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Service Desk online support specialist

  • Szczecin, Zachodniopomorskie, Poland

Job description


Still haven’t found your dream job? Join team Huuuge!

Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.

Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.

Why do we need you?

We’re seeking an IT Support Specialist to join our Warsaw office. We have the perfect spot if you’re a tech-savvy professional who loves solving problems and supporting teams with your IT wizardry. Dive into a role where you’ll manage, troubleshoot, and optimize our IT operations, ensuring everything tech-related runs as smoothly as gameplay. Ready to make a significant impact in a dynamic environment? Play your part at Huuuge Games!

In this role you will:

  • Set up workstations and keep them running smoothly

  • Solve problems with hardware and networks

  • Deal with the whole process of buying, replacing, and keeping track of hardware and software

  • Provide technical support for all sorts of software, mobile devices, and other hardware issues

  • Help out remote users with their problems

  • Respond to requests and issues in a timely manner

  • Try out new technologies

  • Be responsible for ticket progress, monitoring, and escalation process

Job requirements

Most wanted:

  • At least 2 years of experience in IT Support
  • You’re a wizard with operating systems like MacOS, iOS, iPadOS, Windows, Windows Server, and Android
  • Fixing up computers is your jam, and you get the whole ICT system thing
  • You’ve got chops with Microsoft Intune for patching and configuring
  • You are familiar with EntraID
  • Google Workspace and Microsoft 365 are your playgrounds
  • You can break down tech talk into plain language that everyone understands
  • You’ve been in the trenches with deployments and vendor collaborations
  • Creative problem solver and eager to learn
  • Ability to juggle tasks and stay chill under pressure
  • Your English is fluent and you are ready to communicate like a pro

What's in it for you?