Player Services Agent
Poland, Zachodniopomorskie, SzczecinHuuuge Casino Studio
Still haven’t found your dream job? Join team Huuuge!!
Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.
Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.
In this role you will:
Provide independent and high-quality responses to our players according defined SLAs and processes;
Strive to turn each query into a positive experience, to increase our players' satisfaction & engagement;
Contribute ideas and practical solutions to ensure customers’ satisfaction;
Recognize trends and service impacting events and escalate properly;
Learn from others and develop yourself as a player services pro!
Experience in working at a similar position or at customer service.
Computer handling proficiency and general knowledge of teleinformatic systems’ usage.
Strong problem solving/troubleshooting skills.
Detail-oriented, capable of handling multiple responsibilities at once.
English proficiency both written and spoken.
Readiness to work on shifts.
Surprise us with
Passion for video games and knowledge of the mobile and social casino game market;
Knowledge of mobile operating systems, iOS and Android.