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Player Services Agent

Poland, Zachodniopomorskie, SzczecinHuuuge Casino Studio

Job description


Still haven’t found your dream job? Join team Huuuge!!

Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.

Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.

In this role you will:

  • Provide independent and high-quality responses to our players according defined SLAs and processes;

  • Strive to turn each query into a positive experience, to increase our players' satisfaction & engagement;

  • Contribute ideas and practical solutions to ensure customers’ satisfaction;

  • Recognize trends and service impacting events and escalate properly;

  • Learn from others and develop yourself as a player services pro!

Job requirements

Most wanted

  • Experience in working at a similar position or at customer service.

  • Computer handling proficiency and general knowledge of teleinformatic systems’ usage.

  • Strong problem solving/troubleshooting skills.

  • Detail-oriented, capable of handling multiple responsibilities at once.

  • English proficiency both written and spoken.

  • Readiness to work on shifts.

Surprise us with

  • Passion for video games and knowledge of the mobile and social casino game market;

  • Knowledge of mobile operating systems, iOS and Android.

What's in it for you?